Customer care

Returns and refunds

Changed your mind, or something not quite right? Here's how returns and refunds work.

14 days

To cancel your order after delivery

48 hours

To report damage or missing items

7 working days

To return a faulty item after reporting it

5–10 business days

For an approved refund to reach you

How to return an item

  1. 1

    Let us know

    Email orders@harpargrace.com with your order number within 14 days of delivery. For damaged or missing items, please tell us within 48 hours.

  2. 2

    Pack it up

    Items must be unopened and unused, in their original packaging. Include a copy of your order so we can match your return.

  3. 3

    Send it back

    Use a tracked, signed-for service to the returns address below. Return postage is paid by you unless the item is faulty.

  4. 4

    Get your refund

    We'll email you when your return arrives and once it's been checked. Approved refunds go back to your original payment method within 5–10 business days.

Returns address

Harpar Grace International Limited
Unit 4 Imperial Court, Magellan Close
Walworth Business Park
Andover, Hampshire SP10 5NT
United Kingdom

Changing your mind

You can cancel your order at any time within 14 days following delivery. Please return the unopened and unused goods in their original packaging within 14 days of telling us you'd like to return them.

We can't refund goods that aren't returned within the 14-day period, or that have been opened, used, damaged or aren't in their original packaging. We can't accept liability for returns lost in transit, so please use a tracked, signed-for service.

Damaged, missing or faulty items

Please tell us about any damage or missing items within 48 hours of delivery, by email or phone.

If a product appears to be faulty, report it to us by email or phone and return it within 7 working days of letting us know. We'll refund your return postage or arrange a collection. We can't accept liability for returns lost in transit unless we've organised the return.

Returns questions

Who pays for return postage?

You pay for return postage, unless the item is faulty. For faulty items we'll refund the cost of return or arrange a collection.

Can I return an opened product?

Change-of-mind returns must be unopened, unused and in their original packaging. If an opened product is faulty, please contact us.

My refund hasn't arrived yet

First check your bank account again, then contact your card provider and your bank, as refunds can take some time to be posted. If you still haven't received it, email orders@harpargrace.com.

What happens if my parcel can't be delivered?

Parcels that can't be delivered because of an incorrect name or address, or that aren't collected, are refunded minus any delivery costs we've paid to send them.

Need a hand with a return?

Get in touch and we'll help. Please have your order number ready.

Delivery information